At Kirkland Golf, your satisfaction is our priority. If for any reason you’re not fully happy with your purchase, you may return eligible items for a refund or exchange within 30 days of delivery. Below are the details to make returning easy and clear.
Returns Accepted Within 30 Days
Most new, unopened products in unused condition may be returned within 30 calendar days of delivery.
To be eligible, items must:
- Have original tags, packaging, and all components intact.
- Be in new, unused, unaltered condition.
- Not be personalized, custom made, or “final sale” items (unless defective or damaged).
Items purchased from third-party retailers must follow that retailer’s return policy; only purchases directly from kirklandgolf.com (or our official stores) are eligible under this policy.
How to Return an Item
1Contact Our Customer Support
Contact our Customer Support via email or through the “Returns” section of the website. Provide your order number, item details, and reason for return.
We will send you instructions, a Return Authorization (RA) number, and, if applicable, a prepaid return shipping label.
2Repackage and Ship Items
Please repack the product in its original packaging if possible.
Secure the RA number on the outside of the box.
Use the return shipping label provided, or ship via a carrier of your choice if label is not provided.
Keep a tracking number and proof of shipment to help in case of any issues.
3Receive Your Refund or Exchange
Once we receive your return and inspect the item, we’ll notify you of approval or rejection.
If approved, refunds are issued to your original payment method within 5-7 business days.
Refunds for Eligible Returns
Once we receive your return and inspect the item, we’ll notify you of approval or rejection.
If approved, refunds are issued to your original payment method within 5-7 business days.
Shipping and handling fees are not refunded, unless the return is due to an error on our part (e.g. defective product, wrong item shipped).
Exchanges
If you prefer an exchange (for a different size, color, or item), let us know during the return process.
Replacement items will be shipped separately once the returned item is approved and received.
Return Shipping Costs
For domestic returns (within the U.S.), we may provide a prepaid return label. Otherwise, you are responsible for standard return shipping unless the product is defective or damaged.
International customers are responsible for all return shipping costs, duties, taxes, and customs fees.
Exceptions & Final Sale Items
- Custom, personalized, or monogrammed products are non-returnable unless defective/damaged on arrival.
- Products marked “Final Sale” or “Clearance” are not eligible for return or exchange, unless there is a defect or damage.
- Used, washed, or visibly worn items may be rejected.
Timeframe for Returns
Returns must be initiated within 30 calendar days from the date you received your order.
After that period, we cannot accept returns or exchanges.
Contact Us
If you have any questions about returns or need assistance with the process, contact us:
195 Golf Avenue, Pearland, TX 77581, USA